AlterSpin is operated by Dreamline Ventures SRL and holds a licence issued by the Anjouan Gaming Authority (licence number ALSI-202509029-FI1). That licence sets the rules we operate under — covering how we handle accounts, process funds, and conduct ourselves when disputes arise. It is not a formality; it is the framework that defines what we are permitted to do and what is expected of us.

How we are held accountable

The Anjouan Gaming Authority requires us to meet ongoing compliance standards as a condition of holding our licence. That means regular reporting, adherence to defined operating procedures, and an obligation to resolve player complaints through a structured process. If something goes wrong on your account — a withdrawal delay, a disputed outcome, anything of that kind — you have a clear route to raise it with us, and if we cannot resolve it to your satisfaction, the licensing authority provides an escalation path. We take that seriously because our ability to keep operating depends on it.

We are straightforward about who we are: a licensed operator running a web platform, accountable to a regulatory body, and answerable to the players who use the site. There is no ambiguity about that, and we do not think there should be.

Safer gambling and how the platform is built

Safer gambling is not a section we added at the end — it is built into how the platform works. You can set deposit limits, loss limits, and session time reminders directly from your account. You can also request a cooling-off period or a full self-exclusion if you need to step away. These tools are available without needing to contact support, because we think access to them should be immediate, not something you have to ask for.

We also monitor account activity for patterns that may indicate problem gambling. If we identify a concern, we may make contact or apply restrictions. We would rather have that conversation than ignore what the data is telling us.

AlterSpin launched in 2026 and is designed for players who want a straightforward, well-run platform. We accept players from the United Kingdom, and British pounds are a fully supported currency across deposits, withdrawals, and account balances.

On the question of player funds: your balance is kept separate from the operational funds we use to run the business. This is a standard we hold ourselves to because it matters. If anything were to affect the business operationally, your deposited funds would not be caught up in it. Withdrawals are processed within zero to twenty-four hours, and the minimum for both deposits and withdrawals is £20.

When it comes to the providers and payment routes we list on the site, we apply a straightforward test: are they established, are they reliable, and do they meet the standards our licence requires? We work with software providers including Pragmatic Play, NetEnt, Evolution, Play'n GO, and others with comparable track records. Payment methods are selected on the same basis — a mix of card, e-wallet, bank transfer, and cryptocurrency options that cover the practical needs of most players without listing routes we cannot stand behind.

If you have a question about how we operate or want to understand something about your account, our support team is available in English and can be reached through the contact options on the site.