This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we ask for personal details such as your full name, date of birth, email address, and payment information. This information is necessary to verify your identity, process deposits and withdrawals, and comply with the obligations placed on us by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. Without this data, we cannot open or maintain your account safely or legally.

During transaction processing, we also handle financial data — including details related to your chosen payment method — to complete transfers accurately and securely. This data is used solely for the purpose of facilitating your requested transactions and is not retained beyond what is necessary for that purpose.

We also collect technical data automatically when you access our web platform. This includes your IP address, browser type, session timestamps, and interaction logs. We use this information to maintain the security and stability of the platform, detect suspicious activity, and ensure the site functions correctly for every user.

How We Share and Protect Your Data

We do not sell your personal data. We share it only in strictly limited circumstances: with payment gateways that process your transactions, with identity verification services that confirm your details during account registration or withdrawal requests, and with regulatory authorities where we are legally required to disclose information. Any third party we work with is bound by confidentiality obligations and may only use your data for the specific purpose for which it was shared.

Your data is protected using 256-bit SSL encryption across all data transfers between your browser and our servers. Personal information is stored on secure servers with access restricted to authorised personnel only. Internal access controls mean that staff can only view the data necessary for their specific role.

You have clear rights over your personal data. You may request a copy of the information we hold about you, ask us to correct any inaccuracies, or request that your account data be removed, subject to any legal retention obligations we must meet. To exercise any of these rights, please contact us through our support channels and we will respond promptly.

Following account closure or a period of inactivity, we retain your data for as long as required under applicable regulatory and legal obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through our platform before those changes take effect. Continued use of the web platform after any update constitutes your acknowledgement of the revised policy. If you have questions about how we handle your data, please reach out to our support team, who can direct your query to the appropriate compliance contact.